There are challenges ahead for the NHS, Trusts and all healthcare professionals who work within the service. It is no longer acceptable (or possible) to continue to do things in the same way due to the financial situation and the expectation that quality and safety should continue to improve to ensure good patient outcomes.
Pharmacy services range from supply functions (procurement and distribution), technical functions (reconstitution) to medicine information (to patients and professionals) and the provision of monitoring and evaluation of medicines to ensure maximising the benefits of medicines and anticipation of potential problems in order that therapy achieves an optimal outcome for the patient (medicines optimisation). Requires a high level of engagement with patients and the public as well as breaking down barriers of professions.
These services are delivered by our pharmacists, pharmacy technicians, assistants and other supporting staff.
Innovation and quality improvement initiatives will help drive service efficiency and patient safety. Further utilisation of automation and improving the functionality of the electronic prescribing system will support these.
Supporting and developing staff will ensure the service is responsive and able to address the challenges. Pharmacy staff will aspire to meet the standards identified by the professional body (Royal Pharmaceutical Society).
Embracing change will be fundamental to the success of the strategy with clear ownership by staff for goals achieved.
There are four key themes:
- Patient experience
- Safe and effective use of medicines
- Efficiency and productivity (money and resources)
I wish my colleagues every good wish to continue to achieve excellence through strong teamwork throughout the next five years.